Return and Cancellation Policy
Transparent, fair refund policies designed to give you complete peace of mind when choosing HostemeBD.
1. Money-Back Guarantee
We provide a 7-day money-back guarantee on shared hosting, Reseller hosting, and Master Reseller plans. If a user encounters any unresolved technical issue or server performance failure that our support team is unable to resolve within 7 days of initial purchase, you are eligible for a refund.
2. Non-Refundable Services
The following services are strictly non-refundable due to non-recoverable third-party registry and upstream software licensing costs:
- Domain Name Registrations, Renewals, and Transfers.
- Software Licenses (cPanel, CloudLinux, LiteSpeed, Imunify360, WHMCS).
- Dedicated Bare-Metal Servers and Dedicated IP Allocations.
- Accounts suspended or terminated due to Acceptable Use Policy violations (spam, malware, abuse).
3. Gateway Processing Fees
Depending on the payment gateway used for the initial transaction, the following third-party processing fee deductions apply:
- bKash / Nagad / Rocket / Local Banking: Processed directly with standard telecom transaction fee deduction.
- PayPal Payments: 10% refund processing deduction.
- Indian / International Gateway Payments: 2% transaction fee deduction.
4. Cancellation Procedure
To request a cancellation and refund under this policy, log in to your WHMCS Client Area at https://panel.hostemebd.com, navigate to your active service, click 'Request Cancellation', and submit a support ticket to the Billing Department.
